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If you are experiencing problems with your Omega Juicer:
Please first refer to the Frequently Asked Questions (FAQs)
What Your Warranty Covers:
This Warranty covers MANUFACTURERS FAULTS ONLY. The Warranty for the Motor of all Omega Juicers in Australia lasts for 15 to 20 years from purchase date. For all Omega Juicer Parts (other than those considered to be consumables: see below) the Warranty is valid for 5 to 10 years from purchase date.
For Omega Juicers used for commercial purposes both the motor and the parts are covered by a 1 year Warranty, which covers MANUFACTURERS FAULTS ONLY.
The Warranty for Omega Juicers Australia Does NOT cover:
Improper Usage: Omega Juicers Australia assumes no liability for parts or labor coverage for component failure or other damages resulting from improper usage or installation or failure to clean and/or maintain the product as set forth in the Owner’s Manual provided with each unit.
Consequential Damages: This warranty does not cover any defect due to, or resulting from, ordinary wear and tear, handling, abuse, misuse, or harsh chemical action, nor shall it extend to any product from which the serial number has been removed or altered, or modifications made by unauthorised service personnel or damage by flood, fire or other acts of God.
Transfer: Please note that warranties are only valid for the original purchaser who bought and has registered with us. Warranties can not be transferred.
If you have purchased an Omega juicer from a retail store such as Love Your Health Australia, Kogan or Nourished Life and you are having issues, please DO NOT return your juicer to our retail partners. Contact us directly for troubleshooting/return instructions.
After we have reviewed your Warranty claim, should we agree that the issue is likely to be due an error caused at the manufacturing stage we will issue you with a prepaid label and instructions on how to package your machine for safe sending.
Please note we reserve the right to have a qualified technician check the machine ourselves and will aim to fix any issues we find, before returning the machine to you.
Should you wish to file a warranty claim, please complete the online warranty claim or contact us at firstname.lastname@example.org
We aim to reply within 24-48 hours of receiving your email.
These parts can be purchased from our Shop page.
If you need help identifying your juicer, simply email us a picture of your juicer, and a picture of the labels on the base of the juicer to email@example.com
In line with the ACCC Guidelines, (link here) in the instance we confirm and accept your juicer is faulty we will 100% cover all freight costs for the return of your juicer to us. We can either arrange a collection or indeed refund having received a copy of the freight receipt.
We will always look to solve your issue quickly and in the most cost effective way if possible. For example if you have a damaged part covered by Manufacturers warranty we will look to send this part out to you immediately.
In the instance we decide to accept a return of a product deemed by us to be not faulty, the cost of the return will be covered in full by the customer.
We can only accept UNUSED juicers back as a result of change of mind. This is simply because once they are used we cannot offer them for sale as new.
Where a customer returns goods as a change of mind return, and the goods do not meet the criteria set out in this clause, the goods must be sent back to the customer at the customer’s cost.
We will always do our best to assist you with how to get the best out of your product, so if you are struggling please do not hesitate to reach out for help.
If you have any questions or concerns, please do not hesitate to contact us.
Whilst doing your research into which juicer you wish to purchase, please consider that any Omega Juicer purchased overseas or from an overseas seller such as Amazon USA, is not covered by Australian Warranty. These products maybe counterfeit and not have passed Australian Electrical Approvals.
Please visit our Approved Retailer Partner Page to ensure you are buying form an Approved Australian retailer.
The only official Omega Juicer Website in Australia is www.omegajuicer.com.au (the one you are on)