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Warranty and Service

Our warranties cover defects caused at the manufacturing stage.

 

If you are experiencing problems with your Omega Juicer:

Please first refer to the Frequently Asked Questions (FAQs)

  1. Send us an email us at info@omegajuicer.com.au
  2. Call us on (02) 8074 1711
  3. Our Juicer warranties are in line with the ACC Repair, Replace & Refund guidelines which can be found (link here)

What Your Warranty Covers: 

 

Personal Use:

This Warranty covers MANUFACTURERS FAULTS ONLY. The Warranty for the Motor of all Omega Juicers in Australia lasts for 15 to 20 years from purchase date.  For all Omega Juicer Parts (other than those considered to be consumables: see below) the Warranty is valid for 5 to 10 years from purchase date.

 

Commercial Use:

For Omega Juicers used for commercial purposes both the motor and the parts are covered by a 1 year Warranty, which covers MANUFACTURERS FAULTS ONLY.

 

The Warranty for Omega Juicers Australia Does NOT cover:

 

Improper Usage: Omega Juicers Australia assumes no liability for parts or labor coverage for component failure or other damages resulting from improper usage or installation or failure to clean and/or maintain the product as set forth in the Owner’s Manual provided with each unit.

 

Consequential Damages: This warranty does not cover any defect due to, or resulting from, ordinary wear and tear, handling, abuse, misuse, or harsh chemical action, nor shall it extend to any product from which the serial number has been removed or altered, or modifications made by unauthorised service personnel or damage by flood, fire or other acts of God.

 

Transfer: Please note that warranties are only valid for the original purchaser who bought and has registered with us. Warranties can not be transferred. 

 

Bought Your Juicer elsewhere?

If you have purchased an Omega juicer from a retail store such as Love Your Health Australia, Kogan or Nourished Life and you are having issues, please DO NOT return your juicer to our retail partners. Contact us directly for troubleshooting/return instructions.

After we have reviewed your Warranty claim, should we agree that the issue is likely to be due an error caused at the manufacturing stage we will issue you with a prepaid label and instructions on how to package your machine for safe sending. 

Please note we reserve the right to have a qualified technician check the machine ourselves and will aim to fix any issues we find, before returning the machine to you. 

Should you wish to file a warranty claim, please complete the online warranty claim or contact us at info@omegajuicer.com.au 

We aim to reply within 24-48 hours of receiving your email. 

 

Accessories & Replacement Parts

These parts can be purchased from our Shop page. 

If you need help identifying your juicer, simply email us a picture of your juicer, and a picture of the labels on the base of the juicer to info@omegajuicer.com.au

 

30 Day Money Back Offer

  1.  You made the wrong choice : Omega Juicers Australia will provide a refund, exchange or credit note once the item(s) are returned unused and in their original undamaged packaging within 30 days. The original shipping cost incurred will be deducted from the total refund and in the case of Omega or Excalibur there will also be a restocking fee of 5%.
  2. Arrived Damaged or not working : The customer is required to return the product to the address provided and will be refunded for this cost. A replacement product can be provided at no extra cost. We must be notified of damaged goods within 3 business days of receipt of your order.
  3. Change of Mind: Once the Juicer is used, sadly we are unable to accept returns, refunds or exchanges due to a change of mind. If you have questions or concerns we are here to help, contact us via Livechat, Email or Phone our sales team on 0280741791

 

Who covers Return Shipping?

In line with the ACCC Guidelines, (link here) in the instance we confirm and accept your juicer is faulty we will 100% cover all freight costs for the return of your juicer to us. We can either arrange a collection or indeed refund having received a copy of the freight receipt.  

We will always look to solve your issue quickly and in the most cost effective way if possible. For example if you have a damaged part covered by Manufacturers warranty we will look to send this part out to you immediately. 

In the instance we decide to accept a return of a product deemed by us to be not faulty, the cost of the return will be covered in full by the customer. 

Please do not damage or mark the packaging of products you wish to return.

We can only accept UNUSED juicers back as a result of change of mind. This is simply because once they are used we cannot offer them for sale as new.

Where a customer returns goods as a change of mind return, and the goods do not meet the criteria set out in this clause, the goods must be sent back to the customer at the customer’s cost.

We will always do our best to assist you with how to get the best out of your product, so if you are struggling please do not hesitate to reach out for help.

If you have any questions or concerns, please do not hesitate to contact us.

 

Unapproved Omega Products

Whilst doing your research into which juicer you wish to purchase, please consider that any Omega Juicer purchased overseas or from an overseas seller such as Amazon USA, is not covered by Australian Warranty. These products maybe counterfeit and not have passed Australian Electrical Approvals. 

Please visit our Approved Retailer Partner Page to ensure you are buying form an Approved Australian retailer. 

The only official Omega Juicer Website in Australia is www.omegajuicer.com.au (the one you are on)

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